Our Return Policy
We've always been very liberal with regard to returns, but that has lead to customers using our stuff for troubleshooting: They purchase an expensive name-brand camera to try to correct their problem. When that doesn't work, they send it back and buy a monitor. When that also doesn't correct their problem, they send the monitor back and buy a cable. Then we end up with a collection of high-priced components that we can no longer sell as new. So here we go...... Effective July 17, 2007, returns will be subject to the following policy:
1) Items may be returned for a refund within 30 days if the item, its carton, instructions, and all ancillary components are in 100% brand new condition.
2) Items returned within 30 days and that are in near-new condition will be assessed a 25% restocking fee. We believe that this is reasonable because we expect that we will have to discount the price by that amount when we resell it.
3) We will not refund an item that is in apparently-used condition.
4) No refund will be issued after 30 days.
We support what we sell.... We provide warranty support for most of the equipment that we sell. Notable exceptions are Pressure Pro and Obserview (Wysco) products. Those manufacturers require that warranty claims go directly to them.
As a courtesy to our customers and recognizing the importance of a functioning backup camera system, we handle warranty issues as expeditiously as possible. Within 30 days of purchase a defective component will be replaced with a new one. After 30 days, we will repair a defective component here (if minor and can be done quickly) or replace it with a comparable new or refurbished component. As mentioned in the previous paragraph, we cannot provide this same support for Pressure Pro and Obserview (Wysco) products.
If you wish for RV Cams to handle your warranty issue, please call us first to obtain a Return Authorization (RA) number. Mark the RA number on the outside of the box and ship the item to us (freight pre-paid) via UPS, Fedex, DHL; etc. We prefer not to use the Post Office as we have issues with our local Postal Service Employees.
Once we receive the item we will act upon it (as mentioned above) as quickly as possible -- typically within one or two days. We will then ship it back to you via UPS Ground at our cost. If faster shipping is desired, the customer will be requested to pay the cost difference between Ground service and the requested expedited service.
Customers are of course able to seek warranty support through the manufacturer if they find our policy unacceptable.